OptimalJoy Wellness & Aesthetics
Privacy Policy
Effective Date: 2024
SkinJoy Medical Aesthetics, doing business as OptimalJoy Wellness & Aesthetics (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access our website, services, forms, patient portals, SMS programs, and related domains (collectively, the “Site”).
By using our Site or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
A. Personal Information
We may collect personal information that you voluntarily provide when you:
- Schedule appointments
- Complete contact forms
- Submit intake or consultation forms
- Request wellness or aesthetic services
- Subscribe to updates or promotions
- Participate in surveys
- Make payments
- Communicate with our office
Information collected may include:
- Full name
- Date of birth
- Email address
- Phone number
- Mailing address
- Emergency contact details
- Payment and billing information
- Health history and medical intake information
- Treatment records and consultation details
- Photos submitted for treatment evaluations
- Any other information you voluntarily provide
Because we provide wellness, medical, and aesthetic services, certain information collected may constitute sensitive medical or health-related data necessary to deliver services including, but not limited to:
- Hormone Replacement Therapy (HRT)
- Medical Weight Loss
- Aesthetic procedures
- Wellness consultations
- Injectable treatments
- Lab-related documentation
B. Internet & Technical Information
When you visit our Site, certain technical data may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Access times
- Referring URLs
- Website interaction data
- Clickstream behavior
This information helps us:
- Improve website functionality
- Monitor security
- Analyze traffic and performance
- Enhance user experience
- Prevent fraudulent activity
2. Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve functionality and user experience.
Cookies may be used to:
- Remember user preferences
- Analyze traffic patterns
- Improve website performance
- Measure marketing effectiveness
- Support appointment and booking functionality
Third-party providers such as analytics services, advertising platforms, embedded tools, or scheduling systems may also use cookies or tracking technologies.
You may disable cookies through your browser settings. However, disabling cookies may affect certain website features or functionality.
We do not control third-party tracking technologies and encourage you to review their individual privacy policies.
3. How We Use Your Information
We use collected information to:
- Provide medical, wellness, and aesthetic services
- Process appointments and consultations
- Maintain client and patient records
- Process payments and billing
- Send appointment reminders and confirmations
- Respond to inquiries and support requests
- Improve our services and operations
- Comply with legal and regulatory obligations
- Maintain website security and fraud prevention
- Deliver limited promotional or marketing communications where permitted
We do not sell your personal information.
4. SMS Opt-In & Communications
If you voluntarily provide your mobile number and expressly opt in through a form, checkbox, intake process, or written consent, you agree to receive SMS communications from OptimalJoy Wellness & Aesthetics.
SMS communications may include:
- Appointment reminders
- Appointment confirmations
- Follow-up communications
- Intake or document requests
- Billing notifications
- Service updates
- Promotional or marketing messages (if applicable)
SMS Disclosure
By opting in to SMS communications:
- Consent is not a condition of purchase
- Message frequency may vary
- Message and data rates may apply
- Reply STOP to unsubscribe at any time
- Reply HELP for assistance
5. Mobile Information & SMS Data Sharing Policy
CRITICAL NO-SHARING DISCLOSURE
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data, consent records, and related personal information will not be shared, sold, rented, transferred, or disclosed to any third parties except:
- SMS delivery providers strictly necessary to send messages
- Service providers assisting with operational support
- Situations required by law, subpoena, or regulatory obligation
All other use case categories exclude text messaging originator opt-in data and consent; this information will never be shared with any third parties for marketing purposes.
6. Information Sharing & Disclosure
We may share information only in limited circumstances, including:
- With secure service providers assisting in operations
- Payment processors
- Scheduling and patient management systems
- Secure cloud storage providers
- Patient portal providers such as Optimantra
- SMS communication platforms
- Legal or regulatory authorities when required by law
All service providers are contractually obligated to maintain confidentiality and use information solely for authorized business purposes.
We do not sell or rent personal information.
7. Data Security Practices
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information.
Security measures may include:
- SSL/TLS encrypted data transmission
- Secure cloud-based storage systems
- Role-based access controls
- Restricted staff access to sensitive information
- Password-protected systems
- Secure payment processing
- Encrypted communication systems
- Secure health record storage
- Internal monitoring and security procedures
While we take reasonable precautions to safeguard information, no method of electronic transmission or storage can guarantee absolute security.
8. User Rights & Choices
You have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of eligible personal data
- Withdraw consent for marketing communications
- Opt out of SMS communications at any time
- Request updates to contact information
- Request information about how your data is used
To unsubscribe from SMS communications, reply:
- STOP to opt out
- HELP for assistance
You may also contact us directly regarding privacy requests.
Certain medical, billing, or legal records may be retained as required by applicable laws and regulations.
9. Appointments, Payments & Financing
Information submitted during appointment booking, payment processing, financing applications, or consultations is used solely for:
- Service fulfillment
- Billing
- Compliance
- Recordkeeping
- Communication
If you use third-party financing or payment platforms, including services such as Cherry Payment Plans, your information is also subject to the privacy policies of those providers.
10. Testimonials & Reviews
If you submit testimonials, reviews, photos, or feedback, you consent to our use of such content for marketing or promotional purposes.
We will not publish sensitive identifying information without your explicit permission.
11. Third-Party Websites
Our Site may contain links to third-party websites or services, including:
- Patient portals
- Financing providers
- Social media platforms
- Scheduling systems
- Payment processors
Examples may include:
We are not responsible for the privacy practices of third-party websites and encourage users to review their policies independently.
12. Public Forums & Social Media
Any information posted publicly through reviews, comments, social media pages, or public forums may become publicly accessible and is not protected under this Privacy Policy.
13. Corporate Changes
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction.
Users will be notified of material changes affecting ownership or use of personal information where required by law.
14. Policy Updates
We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with a revised effective date.
Continued use of the Site after updates constitutes acceptance of the revised policy.
15. Contact Information
OptimalJoy Wellness & Aesthetics
921 Foch St
Maryville, TN 37801
Phone: (865) 855-5441 (Text Only)
Email: info@optimaljoylife.com
Website: optimaljoylife.com