Effective Date: 2024

OptimalJoy Wellness & Aesthetics (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and users (“you” or “your”). This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you access our website at optimaljoylife.com and related domains (the “Site”).

1. What Information Is Collected

A. Personal Information

We collect personal information that you voluntarily provide when you:

• Complete contact or appointment booking forms
• Engage wellness, aesthetics, or medical services
• Submit health intake or consultation documents
• Subscribe to communications or promotions
• Make payments for services
• Participate in surveys or provide testimonials

Information may include:

• Full name
• Date of birth
• Email address
• Phone number
• Mailing address
• Health history, intake forms, and medical documents
• Payment information
• Any additional information you choose to provide

Because OptimalJoy Wellness & Aesthetics provides medical and aesthetic wellness services, information submitted may include sensitive health and medical data necessary to perform contracted services, including records related to Hormone Replacement Therapy, Medical Weight Loss, and aesthetic treatments.

B. Internet Traffic Data

We automatically collect certain technical data when you visit our Site, including:

• IP address
• Browser type
• Device type
• Operating system
• Access times
• Referring website addresses

This data is used for analytics, system administration, security monitoring, and website performance improvement.

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website functionality
• Analyze traffic and user behavior
• Enhance user experience
• Support marketing initiatives

You may disable cookies through your browser settings; however, certain site features may not function properly if cookies are disabled. Third-party analytics or service providers may use tracking technologies. We do not control third-party cookies and recommend reviewing their privacy policies.

2. How User Data Is Used

We use the information we collect to:

• Provide wellness, aesthetics, and medical services
• Process payments and billing
• Communicate regarding appointments, services, or inquiries
• Send administrative updates and appointment reminders
• Maintain accurate client health and service records
• Improve services and operations
• Comply with legal and regulatory requirements

We do not sell your personal information. Unless you opt out, we may send service-related communications and limited marketing updates.

3. SMS Opt-In Details

If you provide your phone number and affirmatively opt in via forms or checkboxes on our Site, you consent to receive SMS messages from OptimalJoy Wellness & Aesthetics. Message types may include:

• Appointment reminders and confirmations
• Document or intake form requests
• Service updates and follow-ups
• Billing notifications
• Promotional messages, if applicable

Important Disclosures:

• Consent is not a condition of purchase
• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying STOP
• For assistance, reply HELP

4. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors strictly for support services such as SMS delivery platforms, payment processors, or secure document storage providers.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as required by law.

5. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

• With service providers assisting in operations (e.g., appointment platforms, payment processors, patient portal providers such as Optimantra)
• When legally required by subpoena, court order, or regulatory request
• In connection with a merger, acquisition, or business transfer

Service providers are contractually obligated to maintain confidentiality and use data only for authorized purposes.

6. Data Security and Handling

We take your privacy seriously and implement commercially reasonable measures to protect your information, including:

• Secure data transmission (SSL/TLS encryption)
• Secure cloud-based practice management and booking platforms
• Restricted staff access to sensitive client information
• Secure document and health record storage systems
• Role-based access controls

Sensitive health and financial information is protected both online and offline. While we take commercially reasonable steps to secure your information, no system can guarantee absolute security.

7. User Rights and Control

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of personal data, subject to legal and medical retention requirements
• Withdraw consent for marketing communications
• Opt out of SMS communications at any time by replying STOP

8. Appointments and Payments

Information provided during appointment booking or payment processing is used strictly for service delivery, billing, compliance, and recordkeeping. OptimalJoy Wellness & Aesthetics offers payment plan options (such as the Cherry Payment Plan); any information submitted through third-party financing platforms is subject to their own privacy policies.

9. Testimonials

If you submit a testimonial or review, you consent to its publication on our website or marketing materials. We will not publish your full name or identifying details without your explicit permission.

10. Third-Party Websites

Our Site may contain links to third-party websites, including our patient portal (Optimantra), payment processors, and social media platforms (Facebook, Instagram). We are not responsible for the privacy practices of those third-party websites and encourage you to review their individual privacy policies.

11. Public Forums

Any information you disclose in public areas of our website or social media channels is not protected under this Privacy Policy.

12. Corporate Changes

In the event of a merger, acquisition, or business transfer, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal information.

13. Updates to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

14. Contact Information

OptimalJoy Wellness & Aesthetics 921 Foch St, Maryville, TN 37801
Phone: (865) 855-5441 (Text ONLY)
Email: info@optimaljoylife.com
Website: optimaljoylife.com